Delivering IT Efficiency
Most IT departments find themselves with a multiplicity of hardware and software maintenance contracts. While each contract made commercial sense when it was taken out, few contracts are designed to take account of the organisation’s evolving needs over time.
At JMR Consulting UK Ltd, we constantly talk to businesses who, after a while, find they are paying too much for a level of service that is no longer appropriate for their current operational needs. In addition, they tell us that simply managing so many contracts and vendors ties up staff time and increases the cost of the support budget.
Working with Optimal, we dramatically reduce IT support costs for our clients, without compromising business operations, by identifying opportunities for efficiency improvements within their hardware and software maintenance contracts. We engage Optimal’s specialist team of negotiators and consultants to work with clients to design a bespoke maintenance service that supports their actual business needs, at the best possible cost.
Optimal’s service includes:
- a detailed inventory audit
- service level calibration
- baselining and evaluation of current operations against industry benchmarks
- review and renegotiation of existing contracts
Using Optimal, our clients typically achieve cost reductions of between 15% and 35% of their annual IT support costs. Savings are frequently far greater than our clients expect when taking the Optimal service, and delivered more quickly. At the same time, many of our clients can increase productivity within the support team while enhancing customer satisfaction amongst business users through improved service.